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Your product is wonderful. Although Windows XP's Remote Assistance works great once I'm connected to a user, I was fed up with the time I spent initiating and generating the connection. Once we tried Radmin, I was anxious to convince my supervisor to approve the purchase of licensing for every computer on our network. Now that we finally have Radmin, I no longer dread having to connect to a remote user to offer support.
Christine Holly
Client Support Analyst
George's, Inc.

Newsletter

Radmin 3 Troubleshooting: Mirror driver

 

Symptoms

  • During Radmin Server installation error message appears: "Installation of Radmin Server components has failed" (illustration).

  • Radmin Viewer can't connect in 'Fullscreen' and 'View Only' connection modes and Radmin Server log reads 'WaitForMirrorState(REQ) failed' or 'WaitForMirrorState(ON) failed' (illustration).

Resolution

The problem described is rare but can be caused by many different reasons, including: video card driver that does not meet Microsoft requirements, system security settings, incompatible software installed or active and more. In order to solve a problem you need to send additional information (described below) to our technical support using the Feedback Form.

Troubleshooting the problem

Please restart your PC with Radmin Server 3 installed several times.
Please wait a bit longer for connection to establish.

If it is not helpful please click on link below for solution guide for your OS:





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