Home / Support / Step-by-step Guides /

Radmin 3.1 Troubleshooting: Mirror driver - Windows Vista step-by-step guide

« Back to title

1. Make sure Radmin Server is installed on 32-bit or 64-bit version of Windows Vista. (illustration).

   
   32-bit Windows Vista

   
   

2. Open 'Device Manager' and uninstall all 'Radmin Mirror Driver' devices in the 'Display Adapters' section, if any. Reboot. (illustration)

   
   Radmin Mirror Driver uninstall

3. After reboot open the 'Device Manager' and check that no 'Radmin Mirror Driver' is displayed in the 'Display Adapters' section.

   • If 'Radmin Mirror Driver' is still displayed, press Windows 'Start' button, select 'Run', type 'msinfo32.exe' and click on the 'Ok' button. Use 'File' -> 'Save' to generate a report file and send this file to our technical support via e-mail attachment.

4. In your Windows directory (normally C:\WINDOWS) delete the following files:

   setupact.log
   setupapi.log
   setuperr.log
   setuplog.txt

5. Use 'Add Hardware' Windows wizard and install Radmin Mirror Driver by manually specifying mirrorv3.inf file located in the Windows system32\rserver30 directory (illustrations).

   
   Click on the 'Next' button

   
   Select 'Install the hardware that I manually select from the list' and click on the 'Next' button

   
   Select 'Show All Devices' and click on the 'Next' button

   
   Click on the 'Have Disk' button

   
   Click on the 'Browse' button

   
   Select 'mirrorv3.inf' file located in the system32\rserver30 Window directory

   
   Click on the 'Ok' button

   
   Select the 'Radmin Mirror Driver V3' and click on the 'Next' button

   
   Click on the 'Next' button

   
   Click on the 'Finish' button

6. After manual driver installation, Windows will create up to 4 following files in Windows directory:

   setupact.log
   setupapi.log
   setuperr.log
   setuplog.txt

   Send files that exists to our technical support as an e-mail attachment.

7. Try to connect Radmin Server using Full Control connection mode. In case of failure, continue following this guide.

8. Open 'Device Manager' and disable all devices in the 'Display Adapters' section except of 'Radmin Mirror Driver V3'. Reboot, not in the Safe Mode. (illustration)

   
   Disabling display adapters

9. Try to connect Radmin Server using Full Control connection mode. Press Windows 'Start' button, select 'Run', type 'msinfo32.exe' and click on the 'Ok' button. Use 'File' -> 'Save' to generate a report file and send this file to our technical support via e-mail attachment, alongside with information if this connection attempt was successful or not.

« Back to title